For public agencies
Helpful, consistent answers for residents, and a clear path to the right department.
Residents call about permits, programs, events and services, and most just need a clear answer or the right next step. Samantha provides both, any time of day, so staff can focus on the work that needs them.
Helpful, consistent answers for residents and a clear path to the right department.
The challenge in government
Residents wait, and staff answer the same questions every day.
Agencies field high volumes of routine inquiries with limited staff. Long hold times frustrate residents and pull employees away from their core work.
High call volume
Phones ring constantly with routine questions.
Wrong-department calls
Residents don’t know which office to call and get transferred around.
Limited hours
Many residents can only call after work.
Revenue programs need promotion
Facility rentals, recreation programs and permits generate revenue but need attention to sell.
Your front door
Samantha gives residents a friendly, knowledgeable front door.
She learns your services, programs, policies and department contacts. Residents get answers and the right next step.
- Answers questions about services, hours and requirements from your published information
- Routes residents to the right department with context
- Books facility rentals, program registrations and appointments
- Collects fees for registrations and rentals where you allow
Use cases
Where Samantha helps in government
The conversations that matter most to your revenue, handled with the knowledge and care of your best person.
- 01
Resident inquiries
Routine questions are answered consistently.
- 02
Permit and license guidance
Residents learn what they need and how to apply.
- 03
Recreation and program registration
Families register for programs and pay fees.
- 04
Facility rentals
Residents book parks, halls and fields.
- 05
Department routing
Inquiries reach the right office the first time.
A day in the life
A day at a city services office
Summer program registration opens today.
7:00 a.m.
Registration opens
Samantha helps parents register for camps and pay fees.
10:15 a.m.
A permit question
A homeowner asks about a fence permit. Samantha explains requirements and links the application.
1:45 p.m.
A pavilion rental
A family books a park pavilion for a reunion.
4:30 p.m.
A complex issue
A resident needs help beyond general information. Samantha routes them to the right department.
8:00 p.m.
After-hours help
Residents who work during the day get answers in the evening.
Outcomes
What changes when every inquiry gets an expert
Shorter waits for residents
Routine questions are answered immediately.
Staff focus on complex work
Employees spend less time on repetitive calls.
More program participation
Registration is easier.
Fewer misrouted calls
Residents reach the right department.
Every channel
Wherever your customers reach out, she’s there.
One expert, one memory of the conversation, on whichever channel suits the customer best.
Voice
Callers reach a warm, natural voice that knows your offer inside out and answers on the first ring, day or night.
Chat
Visitors on your site get real answers in the moment they’re deciding, with a clear next step.
Text
Quick follow-ups, confirmations and answers land where people already are: their messages.
Email
Detailed questions get thorough, well-organised replies, along with checkout links and invoices when it’s time to buy.
Video handoffs
Paying customers meet the right team on a video call with Samantha there to introduce them, so nobody repeats their story.
Trust
You stay in control of every conversation.
Samantha represents your business, so you set the boundaries. These are the commitments behind every conversation she has.
Government has its own rules and obligations. SME AI is built with privacy and security in mind, and we encourage you to review it against your organisation’s requirements before you go live.
You decide what she knows
Samantha works from the website, documents and guidance you give her. Change them whenever you like.
People step in when it matters
Questions outside her lane, sensitive moments and custom deals are handed to your team with the context already captured.
Every conversation is visible
Review what was said, what happened next and where each lead came from, so you can refine her guidance with confidence.
Built with privacy and security in mind
SME AI is designed with care for the information your customers share. We encourage you to review it against your own requirements.
Honest by design
She’s guided to recommend your offer only where it fits, and to say so plainly when it doesn’t.
FAQ
Government questions, answered.
Can Samantha handle sensitive resident information?
You decide what she collects. SME AI is built with privacy and security in mind, and we encourage agencies to review it against their own requirements.
Can she take payments?
She can send payment links for registrations and rentals you set up.
Does she replace staff?
She handles routine inquiries so staff can focus on work that needs them.
Can she route to departments?
Yes. She routes residents to the right department with context.
Is SME AI approved for government use?
Each agency has its own procurement and security requirements. We encourage you to review SME AI against yours.
Give residents a better front door.
Let Samantha answer your next resident inquiry.