For retail & e-commerce
A flagship-store specialist for every shopper, everywhere.
Shoppers want the person at the best store who knows every product. Samantha brings that to your site, your phone line and your inbox. She recommends, compares, answers sizing and shipping questions and helps people check out with confidence.
The flagship-store specialist, available to every shopper on every channel.
The challenge in retail and e-commerce
Online shoppers leave when they can’t get an answer.
Product pages can’t answer every question. Shoppers who are unsure about fit, compatibility or delivery often leave their carts and never come back.
Abandoned carts
Shoppers drop off with one unanswered question.
Generic chatbots frustrate buyers
Scripted bots can’t compare products or give thoughtful recommendations.
Peak-season pressure
Holiday and sale traffic overwhelms support teams just when sales matter most.
High-consideration purchases
Furniture, electronics and specialty goods need expert guidance before purchase.
Your front door
Samantha brings the flagship-store expert online.
She learns your catalog, policies and brand voice. Shoppers get thoughtful advice and a smooth path to checkout.
- Recommends products based on the shopper’s needs
- Compares options and explains differences clearly
- Answers sizing, compatibility, shipping and return questions
- Sends a checkout link and helps complete the order
Use cases
Where Samantha helps in retail and e-commerce
The conversations that matter most to your revenue, handled with the knowledge and care of your best person.
- 01
Personal shopping
Shoppers describe what they need and Samantha recommends the right products.
- 02
High-ticket guidance
Buyers considering expensive items get expert answers that build confidence.
- 03
Phone orders
Customers who prefer to call get a knowledgeable person who takes the order.
- 04
Bulk and corporate gifting
Large orders and corporate gifting inquiries are handled and quoted.
- 05
Influencer and affiliate attribution
Sales from each creator and affiliate link are tracked.
A day in the life
A day during a big sale
Your biggest promotion of the season starts at midnight.
12:05 a.m.
Night owls start shopping
Samantha answers questions about sale items and helps shoppers check out.
9:30 a.m.
A shopper compares models
Samantha explains the differences between two products and the shopper buys the better fit.
1:00 p.m.
A corporate order
An office manager wants 50 gifts. Samantha confirms details and sends an invoice.
7:15 p.m.
A caller places an order by phone
A customer who prefers to talk places a phone order with Samantha.
Day after
Creators see their sales
Each influencer and affiliate link is credited for its sales.
Outcomes
What changes when every inquiry gets an expert
More confident shoppers
Questions are answered before they become abandoned carts.
Higher-value orders
Thoughtful recommendations help shoppers find the right products.
Peak season covered
Every shopper gets help on your busiest days.
Clear partner results
Affiliates and creators are credited accurately.
Every channel
Wherever your customers reach out, she’s there.
One expert, one memory of the conversation, on whichever channel suits the customer best.
Voice
Callers reach a warm, natural voice that knows your offer inside out and answers on the first ring, day or night.
Chat
Visitors on your site get real answers in the moment they’re deciding, with a clear next step.
Text
Quick follow-ups, confirmations and answers land where people already are: their messages.
Email
Detailed questions get thorough, well-organised replies, along with checkout links and invoices when it’s time to buy.
Video handoffs
Paying customers meet the right team on a video call with Samantha there to introduce them, so nobody repeats their story.
Trust
You stay in control of every conversation.
Samantha represents your business, so you set the boundaries. These are the commitments behind every conversation she has.
You decide what she knows
Samantha works from the website, documents and guidance you give her. Change them whenever you like.
People step in when it matters
Questions outside her lane, sensitive moments and custom deals are handed to your team with the context already captured.
Every conversation is visible
Review what was said, what happened next and where each lead came from, so you can refine her guidance with confidence.
Built with privacy and security in mind
SME AI is designed with care for the information your customers share. We encourage you to review it against your own requirements.
Honest by design
She’s guided to recommend your offer only where it fits, and to say so plainly when it doesn’t.
FAQ
Retail & E-Commerce questions, answered.
Can Samantha recommend products?
Yes. She learns your catalog and recommends products based on what the shopper needs.
Can she take orders?
She can send checkout links or invoices so customers can complete their purchase.
Does she handle returns?
She can explain your return policy and route return requests to your team.
Can she track influencer sales?
Yes. Each creator or affiliate gets unique links, and sales are attributed to them.
Does she work on our website?
Yes. Add the Talk to Samantha button to your site, and shoppers can also reach her by phone, text or email.
Give every shopper a specialist.
Train Samantha on your catalog and let her help your next customer.