For practices & clinics
A calm, informed welcome for every new patient.
Prospective patients call with questions about services, insurance, availability and cost. Samantha answers with warmth, books appointments and consultations, and sends anything clinical to your team.
A calm, informed voice for new-patient inquiries, scheduling and elective-care questions.
The challenge in healthcare
Front desks are overwhelmed, and new patients feel it.
Practices lose new patients when phones ring out, hold times stretch and simple questions go unanswered. Staff are busy caring for the patients already in the building.
Phones ring during patient care
Front-desk teams juggle check-ins, insurance and calls, and new-patient calls get missed.
Elective-care leads are price-sensitive
Prospects for cosmetic, dental, vision or wellness services shop around and want quick answers.
Questions repeat endlessly
Which insurance do you take? Do you have weekend hours? Is parking available?
After-hours inquiries go elsewhere
Many people research care in the evening, when the office is closed.
Your front door
Samantha handles the welcome so your team can handle care.
She learns your services, providers, policies and booking rules. She is guided to stay away from medical advice and to route clinical questions to your staff.
- Answers questions about services, providers, hours and policies
- Books new-patient visits and consultations
- Explains pricing and payment options for elective services you choose to share
- Routes clinical and urgent questions to your team
Use cases
Where Samantha helps in healthcare
The conversations that matter most to your revenue, handled with the knowledge and care of your best person.
- 01
New-patient inquiries
Prospective patients learn about your practice and book their first visit.
- 02
Elective and cosmetic consultations
Samantha answers questions about procedures in general terms and books consultations, with deposits where you require them.
- 03
Insurance and payment questions
She explains which plans you accept and what payment options exist, based on your guidance.
- 04
Multi-location routing
Patients are routed to the right location and provider for their needs.
- 05
Referral-source tracking
Know which campaigns, directories and referring providers bring in new patients.
A day in the life
A day at a multi-location practice
Every chair is full and the waiting room is busy.
7:00 a.m.
Early callers get answers
Before the office opens, Samantha books two new patients and answers insurance questions.
10:30 a.m.
A consultation inquiry
A prospect asks about an elective procedure. Samantha explains the consultation process and books one.
12:15 p.m.
A clinical question comes in
A caller describes symptoms. Samantha routes them to your clinical team per your guidance.
8:00 p.m.
Evening research becomes bookings
People researching care after work book appointments with Samantha.
Month end
Marketing sees what works
New-patient bookings are tracked to the campaigns and referrals that produced them.
Outcomes
What changes when every inquiry gets an expert
Fewer missed new-patient calls
Every inquiry gets a friendly, informed response.
Front desk relief
Staff focus on the patients in front of them.
More consultations booked
Elective-care prospects get answers while they’re deciding.
Clear marketing results
See which channels bring in new patients.
Every channel
Wherever your customers reach out, she’s there.
One expert, one memory of the conversation, on whichever channel suits the customer best.
Voice
Callers reach a warm, natural voice that knows your offer inside out and answers on the first ring, day or night.
Chat
Visitors on your site get real answers in the moment they’re deciding, with a clear next step.
Text
Quick follow-ups, confirmations and answers land where people already are: their messages.
Email
Detailed questions get thorough, well-organised replies, along with checkout links and invoices when it’s time to buy.
Video handoffs
Paying customers meet the right team on a video call with Samantha there to introduce them, so nobody repeats their story.
Trust
You stay in control of every conversation.
Samantha represents your business, so you set the boundaries. These are the commitments behind every conversation she has.
Healthcare has its own rules and obligations. SME AI is built with privacy and security in mind, and we encourage you to review it against your organisation’s requirements before you go live.
You decide what she knows
Samantha works from the website, documents and guidance you give her. Change them whenever you like.
People step in when it matters
Questions outside her lane, sensitive moments and custom deals are handed to your team with the context already captured.
Every conversation is visible
Review what was said, what happened next and where each lead came from, so you can refine her guidance with confidence.
Built with privacy and security in mind
SME AI is designed with care for the information your customers share. We encourage you to review it against your own requirements.
Honest by design
She’s guided to recommend your offer only where it fits, and to say so plainly when it doesn’t.
FAQ
Healthcare questions, answered.
Will Samantha give medical advice?
No. She is guided to share general practice information only and route clinical questions to your staff.
Is SME AI compliant with healthcare regulations?
SME AI is built with privacy and security in mind. Healthcare organizations have specific obligations, so we encourage you to review SME AI against your own requirements before using it with patient information.
Can she book into our scheduling system?
She can book appointments on your calendar and send confirmations. Talk to us about your specific setup.
Can she take deposits for consultations?
Yes, for services where you require a deposit, she can send a payment link.
What about emergencies?
Samantha is not an emergency service. She is guided to direct anyone describing an emergency to emergency services and to your team.
Welcome every new patient warmly.
Let Samantha handle inquiries so your team can focus on care.