For carriers, brokers & 3PLs
Quote loads and onboard shippers around the clock.
Shippers want rates and capacity now. Carriers want to know if you have freight. Moving customers want a date and a price. Samantha answers each with the right details, books what can be booked and gets complex requests to your team with everything captured.
Quote loads, book freight and onboard shippers around the clock.
The challenge in transportation and logistics
Freight moves 24/7. Your sales team doesn’t.
Logistics is a speed business. A shipper who sends a quote request and hears nothing in an hour moves on to the next provider.
Quote requests pile up
Spot quotes arrive faster than your team can price them.
Missing shipment details
Incomplete requests mean back-and-forth before anyone can quote.
After-hours demand
Shippers and carriers work nights and weekends.
Onboarding friction
New shippers need setup, and slow onboarding loses accounts.
Your front door
Samantha captures every shipment detail and gets quotes moving.
She learns your services, lanes, equipment and pricing guidance. Shippers get answers and your team gets complete requests.
- Collects origin, destination, commodity, weight and timing
- Shares standard rates and books where you allow
- Qualifies new shippers and starts onboarding
- Routes urgent and specialized freight to your team
Use cases
Where Samantha helps in transportation and logistics
The conversations that matter most to your revenue, handled with the knowledge and care of your best person.
- 01
Freight quote intake
Shippers get a fast response and your team gets complete details.
- 02
Shipper onboarding
New accounts are qualified and walked through setup steps.
- 03
Moving and relocation
Residential and commercial movers book estimates and collect deposits.
- 04
Warehousing and 3PL inquiries
Prospects are qualified by volume, storage needs and services.
- 05
Carrier inquiries
Carriers looking for freight are routed to your capacity team.
A day in the life
A day at a freight brokerage
End of quarter, capacity is tight.
4:50 a.m.
A shipper needs a truck today
Samantha gathers lane and load details and flags it as urgent.
9:00 a.m.
A new shipper wants to set up
She qualifies the account and starts onboarding.
12:30 p.m.
A warehousing inquiry
An e-commerce brand asks about storage and fulfillment. Samantha qualifies and books a call.
7:20 p.m.
A moving estimate
A family books an in-home estimate and pays a deposit.
11:45 p.m.
A late carrier call
A carrier with empty capacity is routed to your morning team.
Outcomes
What changes when every inquiry gets an expert
Faster quote response
Shippers hear back quickly.
Complete requests
Your team prices with all the details.
More new accounts
Onboarding starts right away.
Around-the-clock coverage
Nights and weekends are handled.
Every channel
Wherever your customers reach out, she’s there.
One expert, one memory of the conversation, on whichever channel suits the customer best.
Voice
Callers reach a warm, natural voice that knows your offer inside out and answers on the first ring, day or night.
Chat
Visitors on your site get real answers in the moment they’re deciding, with a clear next step.
Text
Quick follow-ups, confirmations and answers land where people already are: their messages.
Email
Detailed questions get thorough, well-organised replies, along with checkout links and invoices when it’s time to buy.
Video handoffs
Paying customers meet the right team on a video call with Samantha there to introduce them, so nobody repeats their story.
Trust
You stay in control of every conversation.
Samantha represents your business, so you set the boundaries. These are the commitments behind every conversation she has.
You decide what she knows
Samantha works from the website, documents and guidance you give her. Change them whenever you like.
People step in when it matters
Questions outside her lane, sensitive moments and custom deals are handed to your team with the context already captured.
Every conversation is visible
Review what was said, what happened next and where each lead came from, so you can refine her guidance with confidence.
Built with privacy and security in mind
SME AI is designed with care for the information your customers share. We encourage you to review it against your own requirements.
Honest by design
She’s guided to recommend your offer only where it fits, and to say so plainly when it doesn’t.
FAQ
Transportation & Logistics questions, answered.
Can Samantha give freight rates?
She shares standard rates you provide and routes custom quotes to your team.
Can she book loads?
She can book within the rules you set or gather details for your team to confirm.
Does she work for moving companies?
Yes. She books estimates and collects deposits.
Can she onboard new shippers?
She qualifies them and starts the setup steps you define.
Can she track shipments?
She’s focused on new business, quotes and routing. Shipment status questions can be routed to your operations team.