For restaurants & food groups
Catering orders and big-party bookings, handled during the dinner rush.
The most valuable calls come in while your team is slammed: a 40-person office lunch, a rehearsal dinner, someone who wants to open a franchise. Samantha answers every one, knows your menu cold and books, quotes or qualifies on the spot.
Catering orders, large-party bookings and franchise leads, answered during the dinner rush.
The challenge in restaurants
Your highest-value calls come in at your busiest moments.
Hosts and managers are seating guests, running food and fixing problems. Catering, events and franchise inquiries end up on a sticky note or in voicemail.
Catering calls go to voicemail
A large order goes to the next restaurant that answers.
Large-party bookings need detail
Headcount, menus, deposits and timing take a long conversation nobody has time for.
Franchise leads wait
Prospective franchisees expect a professional, fast response.
Repetitive questions
Hours, gluten-free options, parking and wait times interrupt service all night.
Your front door
Samantha is the catering manager who’s always available.
She learns your menu, catering packages, private dining options and franchise criteria. Guests get help and big orders get booked.
- Answers menu, allergen and hours questions using your information
- Builds catering orders and sends invoices or payment links
- Books large parties and private dining with deposits
- Qualifies franchise leads and routes them to development
Use cases
Where Samantha helps in restaurants
The conversations that matter most to your revenue, handled with the knowledge and care of your best person.
- 01
Catering and event inquiries
Samantha helps customers choose a package, confirms headcount and delivery and sends an invoice.
- 02
Reservations for large parties
Birthdays, rehearsal dinners and team outings are booked with menu choices and deposits.
- 03
Franchise leads
Prospective franchisees learn about the opportunity and are qualified on capital, market and experience.
- 04
Private dining and buyouts
Planners get packages, pricing and availability quickly.
- 05
Multi-location routing
Guests are directed to the right location for their order or booking.
A day in the life
A Friday at a busy restaurant group
Three locations, a full dining room and a catering kitchen working overtime.
10:30 a.m.
An office lunch order
An assistant needs lunch for 40 on Monday. Samantha builds the order and sends the invoice.
12:15 p.m.
A franchise inquiry
A prospective franchisee asks about opening in a new city. Samantha qualifies them and books a call with development.
6:45 p.m.
Dinner rush, phone keeps ringing
Samantha answers questions about wait times and books a party of 14 for next weekend.
8:30 p.m.
A rehearsal dinner
A couple plans a private dinner for 30. Samantha shares menus and collects the deposit.
Month end
Catering growth is visible
Every catering order is tracked to its campaign or source.
Outcomes
What changes when every inquiry gets an expert
More catering revenue
Large orders are captured instead of missed.
Smoother service
Staff stay focused on guests in the room.
Faster franchise follow-up
Prospects get a professional response quickly.
Deposits secured
Big bookings come with commitments.
Every channel
Wherever your customers reach out, she’s there.
One expert, one memory of the conversation, on whichever channel suits the customer best.
Voice
Callers reach a warm, natural voice that knows your offer inside out and answers on the first ring, day or night.
Chat
Visitors on your site get real answers in the moment they’re deciding, with a clear next step.
Text
Quick follow-ups, confirmations and answers land where people already are: their messages.
Email
Detailed questions get thorough, well-organised replies, along with checkout links and invoices when it’s time to buy.
Video handoffs
Paying customers meet the right team on a video call with Samantha there to introduce them, so nobody repeats their story.
Trust
You stay in control of every conversation.
Samantha represents your business, so you set the boundaries. These are the commitments behind every conversation she has.
You decide what she knows
Samantha works from the website, documents and guidance you give her. Change them whenever you like.
People step in when it matters
Questions outside her lane, sensitive moments and custom deals are handed to your team with the context already captured.
Every conversation is visible
Review what was said, what happened next and where each lead came from, so you can refine her guidance with confidence.
Built with privacy and security in mind
SME AI is designed with care for the information your customers share. We encourage you to review it against your own requirements.
Honest by design
She’s guided to recommend your offer only where it fits, and to say so plainly when it doesn’t.
FAQ
Restaurants questions, answered.
Can Samantha take catering orders?
Yes. She builds orders from your catering menu and sends invoices or payment links.
Can she book large parties?
Yes. She books parties according to your rules and can collect deposits.
Will she know our allergens?
She shares the allergen information you provide and recommends guests confirm with staff when it matters.
Can she handle franchise inquiries?
Yes. She qualifies franchise prospects and routes them to your development team.
Does she work across locations?
Yes. She routes guests to the right location.
Capture every catering order.
Let Samantha answer the phone during your next rush.